Privacy policy

Privacy Policy

The Urban Samburu respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

When you place an order, contact us or use our website, we may collect information such as your name, phone number, email address, billing and delivery details, order information and other information you choose to provide.

Our website may also collect technical information about your device and how you use our website through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Communicate with you about your orders
  • Respond to enquiries
  • Improve our website, products and services
  • Send marketing communications where you have chosen to receive them
  • Protect our website and prevent fraud

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including payment providers, delivery partners and website service providers.

We do not sell your personal information.

Payments

Payments are processed through third-party payment providers. We do not store your complete payment card details on our own systems.

Cookies

Our website uses cookies and similar technologies to provide essential functionality, understand how visitors use our website and improve your shopping experience.

Marketing

If you choose to receive marketing communications from us, you can unsubscribe at any time by following the instructions in the communication or contacting us directly.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse or disclosure. However, no online system can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, or object to certain uses of your information.

Third-Party Services

Our website may use third-party services and contain links to external websites. Their handling of your information is governed by their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have questions about how we handle your personal information, please contact us:

Phone: +254 799 958970

The Urban Samburu