Shipping policy

Shipping Policy

Ready to Ship

Ready-to-ship orders are dispatched within 1 business day, with delivery typically taking 1–2 business days depending on your location.

Made to Order & Pre-Orders

For made-to-order and pre-order pieces, the estimated production lead time is indicated on the individual product page. Delivery begins once the piece is ready for dispatch.

Delivery Fees

Delivery fees are confirmed separately before dispatch. The final fee is based on the package weight and delivery location.

The shipping rate shown at checkout as Free is a placeholder and does not mean delivery is free.

Our team will contact you to confirm the final delivery fee before dispatch.

Delivery Delays

While we work to meet the stated delivery timelines, delays may occasionally occur due to circumstances beyond our control. We will communicate any significant delays as soon as possible.

Contact Us

For questions about shipping or your order, please contact us:

Phone: +254 799 958970

The Urban Samburu